Shipping and Delivery Policy

At Novelsnookz , operated by Vortegra Technology Private Limited, we are committed to providing a smooth and convenient book-shopping experience. In this document, “we,” “us,” and “our” refer to Vortegra Technology Private Limited, while “you,” “your,” and “user” refer to you, our valued customers. At Novelsnookz , we aim to deliver your book orders in a timely and efficient manner. This Shipping and Delivery Policy explains the terms and conditions related to the shipment of books purchased through our platform. By placing an order, you agree to the terms mentioned in this policy.

Shipping Locations

We currently deliver to all pin codes across India. At present, we do not provide international shipping.

Processing Time

Orders are generally processed within 1-2 business days, excluding weekends and public holidays, from the date your order is confirmed.

Once your order has been processed, you will receive a confirmation email containing all relevant details.

Delivery Timeline

Our standard delivery usually takes between 3-8 business days, helping ensure that your selected books reach you within the expected timeframe.

Failed Delivery Attempts

If a delivery attempt is unsuccessful because of an incorrect address, recipient unavailability, or refusal to accept the order, the package will be returned to our warehouse. Customers may request re-delivery.

Damaged or Lost Shipments

If your order is delivered in a damaged condition, please contact our customer support team within 48 hours of receiving the package and provide photographic evidence.

If a shipment is lost while in transit, we will initiate a replacement or refund after confirming the issue with the courier partner.

Contact Us

For any questions related to shipping and delivery, please contact us at: Vortegratechnologyprivatelimit@gmail.com. 

We thank you for shopping with us and look forward to providing you with a smooth and dependable book delivery experience!