Return and Refund Policy

At Novelsnookz , operated by Vortegra Technology Private Limited, we are committed to providing a smooth and convenient book-shopping experience. In this document, “we,” “us,” and “our” refer to Vortegra Technology Private Limited, while “you,” “your,” and “user” refer to you, our valued customers. By making a purchase through our website, you agree to the terms outlined below regarding returns and refunds. If your book order needs to be returned, our return conditions are clearly explained for your convenience.

Eligibility for Returns

• Books must be unused, undamaged, and in their original condition with all labels and packaging intact.

• Ensure all labels, covers, and packaging are returned in their original form.

• Books that have been used, damaged, marked, or altered in any way are not eligible for return.

• Return requests must be submitted within 48 hours from the date of delivery. To initiate a return, please contact our customer service team within this timeframe.

• Books that do not meet these requirements will not be accepted for return.

How to Initiate a Return

• Step 1: Initiate a Request
  Email your return request along with your Order ID and reason for return to Vortegratechnologyprivatelimit@gmail.com.

• Step 2: Share Supporting Photos
  If the book is damaged, defective, or incorrect, please attach clear photos showing the issue for faster processing.

• Step 3: Follow the Return Instructions
  Once your return request is approved, we will send you details regarding the return process.

We reserve the right to refuse returns that do not meet our guidelines.

Refund Process & Timeline

Once we receive your returned book, our team will inspect it to confirm that it meets our return conditions. You will then be informed whether your refund has been approved or rejected. If approved, your refund will be processed and credited to your original payment method within 5–7 business days. A confirmation email will be sent once the transaction is completed.

Partial Refund Guidelines

In cases where a book only partially meets the return criteria, such as minor damage or missing packaging, we may offer a partial refund at our discretion.

Damaged, Defective, or Wrong Product

If you receive a book that is damaged, defective, or different from what you ordered, please initiate a return request within 48 hours of delivery. Kindly share clear photos or videos of the issue with us via email to help us resolve it promptly.

Need Assistance?

If you have any questions or require assistance with your return or refund, feel free to reach out to our customer support team at Vortegratechnologyprivatelimit@gmail.com.

Thank you for choosing Novelsnookz . Your trust in us is invaluable, and we are here to ensure your book-shopping experience remains exceptional.