Privacy Policy

At Novelsnookz , operated by Vortegra Technology Private Limited, we take your privacy seriously. Your personal information is important to us, and we handle it carefully, responsibly, and with appropriate safeguards. Any information you provide is collected and used only to support a safe, dependable, and convenient book-shopping experience.

Throughout this policy, the terms “we,” “our,” and “us” refer to Vortegra Technology Private Limited, while “you,” “your,” “user,” and “users” refer to individuals who visit, browse, or purchase books from storystreetz . This policy explains how we collect, use, store, and manage your personal information. By continuing to use our website, you agree to the practices described in this policy. If you do not agree with any part of this policy, we kindly recommend that you discontinue using our platform.

Information We Collect

To provide a more convenient and personalized browsing and book-shopping experience, we may collect certain information:

Personal Details:

• Your identification details, including your full name, phone number, and email address

• Your billing and shipping address information

• Payment information required to process and complete your book orders

Browsing & Interaction Data:

• Information about how you interact with our bookstore, including previous book orders and preferences

• Your browsing activity across book categories, featured titles, and other pages on our website

Device & Technical Information:

• Your IP address, browser version, and device specifications

• Location information, where you have permitted access

• Website usage information that helps us improve navigation and maintain platform security

Cookies & Tools:

• Features that help personalize your browsing experience

• Tools that assist you in discovering books and relevant titles more easily

How We Use Your Information

Here is how we may use the information we collect:

• Processing Orders & Support: To process your book purchases and assist with any questions or concerns you may have

• Customized Experience: To provide relevant book recommendations and make browsing our bookstore easier

• Updates & Offers: To share updates or promotional communications with you, only where you have provided consent

• Safety & Prevention: To identify and prevent suspicious activity, misuse, or unauthorized actions on our platform

• Legal Compliance: To comply with applicable legal requirements and obligations

Sharing Your Information

We do not sell your personal information. However, we may share your information with:

• Trusted third-party service providers, such as delivery partners and payment processors.

• Legal authorities where required by law or for fraud prevention purposes.

• Business partners where necessary to provide services, subject to strict confidentiality requirements.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to improve your browsing experience, understand website traffic, and provide personalized content. You can manage your cookie preferences through your browser settings.

Data Storage and Security

We use industry-standard security measures to protect your information against unauthorized access, loss, or misuse. These measures may include SSL encryption, secure servers, and restricted access protocols. However, despite these measures, we cannot guarantee 100% security.

Data Retention Period

We retain your personal information for 8 to 12 months after your last interaction with our website, unless a longer retention period is required by law for tax, legal, or compliance purposes.

Your Rights and Choices

As a user of our bookstore, you have control over your personal information. You have the right to:

• Access or update your personal data.

• Request deletion of your personal information, subject to applicable legal limitations.

• Opt out of marketing communications.

• Disable cookies through your browser settings.

Children’s Privacy

Our services are intended only for individuals aged 18 and above. We do not knowingly collect or process personal information from minors. If we become aware that information belonging to anyone under the age of 18 has been collected, it will be deleted immediately.

Third-Party Links

Our website may integrate with third-party payment gateways or financial service providers to process your book purchases securely. We are not responsible for the privacy practices or content of these third-party platforms. We encourage you to review their policies before interacting with or using their services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, and any revisions will be reflected on this page. Your continued use of our website and services after such changes are published will be considered your acceptance of the revised policy.

If you have any questions or concerns regarding how your information is collected or handled, please feel free to contact us at Vortegratechnologyprivatelimit@gmail.com.

Consent

By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: Vortegratechnologyprivatelimit@gmail.com.